Help & Questions

HELP & QUESTIONS

Q: How do I initiate a return?
A: Contact customer service with your order number and detailed photos of the item (front, back, and any defects). Returns must be requested within 5 calendar days of delivery.

Q: What if my item arrived damaged or defective?
A: We will replace the item at no cost, including return shipping. Provide photographic evidence of the defect and your order confirmation.

Q: How long does a refund take?
A: Once your return is approved and received, refunds are processed within 7-10 business days. Return shipping is the customer's responsibility.

Q: Will I be charged a restocking fee?
A: A 15% restocking fee applies to all approved returns. This fee is deducted from your refund amount.

Q: Do you offer exchanges instead of returns?
A: Yes. For defective items only, we offer free exchanges for a different size or color. No refund available for exchanges.

Q: What if I miss the 5-day return window?
A: All sales become final after 5 calendar days. We cannot process returns after this deadline.

Q: Can I return sale or clearance items?
A: No. Items purchased at promotional pricing are final sale and not eligible for return under any circumstances.

Q: How do I check my return status?
A: Email flyfamiliaclothing@gmail.com with your order number for updates on your return request.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping fees. We recommend using tracked shipping services.