Orders & Shipping
How long will my order take to arrive?
Orders take 3–6 days to arrive after you place them.
How do I track my order?
As soon as your order ships, we’ll email you a tracking link so you can follow it to your door.
Where do you ship?
We currently ship within the United States.
Can I change or cancel my order?
Yes, within 12 hours of placing your order, as long as it hasn’t shipped yet. Contact us with your order number and the change you need. Once an order ships, it can’t be changed or canceled.
It’s been more than 6 days and my order hasn’t arrived. What should I do?
Contact us with your order number and we’ll look into it right away.
My package arrived damaged, or says delivered but I never got it. What now?
Contact us within 7 days of the delivery date with your order number, plus photos if anything is damaged. We’ll work with the carrier and send a replacement or a refund if the package can’t be recovered.
Returns & Refunds
Can I get a refund?
Refunds are available in two cases:
- We shipped you the wrong item.
- You received a different size than the one you ordered.
Orders that arrive exactly as ordered aren’t eligible for a refund.
I ordered the wrong size. Can I return it?
No. A size you chose yourself isn’t eligible for a refund, so please check the size guide before you order.
How do I request a refund?
Contact us within 7 days of delivery. Include your order number and a photo of the item and size you received.
Do I need to send the item back?
Yes. Send the item back unworn and unwashed with the tags attached. Since the mistake was ours, we’ll email you a prepaid return label. Rather have the right item or size instead of a refund? Just ask and we’ll ship it as an exchange.
How long does a refund take?
Once we receive your return, we refund your original payment method within 5 business days. Your bank may take another 5–10 business days to show it.
Halloween Free Sweatpants Offer
How do I get the free sweatpants?
Add any Fly Familia hoodie and the Time Flies Sweatpants to your cart. The $100 discount on the sweatpants applies automatically at checkout.
Do I need a promo code?
No. The discount shows up in your cart on its own, labeled HALLOWEEN.
When does the offer end?
October 31 at 11:59 PM Eastern Time (ET).
The discount isn’t showing in my cart. What should I do?
Make sure both a hoodie and the Time Flies Sweatpants are in your cart. If it still doesn’t apply, contact us before you check out and we’ll make it right.
What if something in my free sweatpants order arrives wrong?
If we ship the wrong hoodie or the wrong size of either piece, we’ll send the correct one at no cost, and your free sweatpants stay yours.
Products, Sizing & Care
How do your pieces fit?
Our sweats have a loose, relaxed fit. Check the size guide on each product page before ordering, since refunds don’t cover a size you picked yourself.
Where can I find the size guide?
Every product page has a size chart next to the size options.
How should I wash my Fly Familia pieces?
- Machine wash cold on a gentle cycle.
- Tumble dry low.
- Iron on low, avoiding the print.
- Do not bleach or dry clean.
Will you restock sold-out items?
Some pieces are limited runs and may not come back. When we do restock, we announce it on Instagram first, so follow us to catch it.
Payment & Contact
What payment methods do you accept?
We accept all major credit and debit cards, plus the express payment options shown at checkout.
Is checkout secure?
Yes. Every payment goes through an encrypted, secure checkout, and we never see or store your full card details.
How do I contact Fly Familia?
Send us a message through the Contact page on our website or email us at flyfamiliaclothing@gmail.com. We reply within 1–2 business days. Include your order number for anything order-related so we can help faster.